Privacy Policy

Bin Bandits Junk Removal respects your privacy. This Privacy Policy describes the personal information we collect through our website (including quote, contact, and scheduling forms), our AI chat assistant, staff login areas, and related services, and how we use, share, and protect that information.

By using our website or submitting information to us, you agree to this Privacy Policy. If you do not agree, please do not use the site or submit personal information.

The data controller for information collected through this website is Bin Bandits Junk Removal.

Privacy questions or requests: Binbandits615@gmail.com or (629) 286-5435.

We collect information you provide directly and information collected automatically when you use our site.

• Contact and lead information: name, phone number, email address, service address, messages, job descriptions, preferred dates/times, and notes you submit through forms.
• Staff account information: name, email, and authentication data for admin and employee portals (managed through Firebase Authentication).
• Communications: messages you send through our team messaging tools (authorized staff only) and content you share with our website chat assistant.
• Technical data: IP address, browser type, device information, pages viewed, and similar usage data collected through cookies and analytics (see our Cookie Policy).

We use personal information to:

• Respond to quote requests, contact messages, and scheduling inquiries.
• Provide junk removal services, including confirming pricing, pickup times, and on-site access.
• Operate staff dashboards, calendars, quotes, client records, and internal messaging.
• Improve our website, customer experience, and AI-assisted chat responses.
• Send service-related calls, texts, or emails (for example, confirming appointments or following up on a lead).
• Maintain security, prevent fraud, and comply with law.

Where privacy laws require a legal basis, we rely on: (a) performance of a contract or steps at your request before entering a contract (providing quotes and services); (b) legitimate interests (operating and securing our business, improving services, and communicating with leads); (c) consent where required (for example, optional marketing or non-essential cookies where applicable); and (d) compliance with legal obligations.

We do not sell your personal information. We may share information with:

• Service providers that help us run the website and business (for example, hosting, database, authentication, analytics, and AI infrastructure), subject to confidentiality and security obligations.
• Professional advisers (lawyers, accountants, insurers) when necessary.
• Law enforcement or other parties when required by law or to protect rights, safety, and property.
• A successor entity if our business is transferred (subject to this Policy or notice to you).

We keep information for as long as needed to fulfill the purposes in this Policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements. Lead and customer records may be retained in our admin systems until deleted according to our internal policies or law.

We use reasonable administrative, technical, and organizational measures to protect personal information, including access controls for staff systems. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to opt out of certain sharing. California and other U.S. state laws may provide additional rights (including knowing what we collect and requesting deletion, subject to exceptions).

To exercise rights, email Binbandits615@gmail.com with enough detail for us to verify your request. We will respond as required by applicable law.

Our site may link to third-party websites. Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of the site after changes means you accept the updated Policy.

Bin Bandits Junk Removal

Email: Binbandits615@gmail.com

Phone: (629) 286-5435

Service area: Middle Tennessee and surrounding communities. Visit the contact section on our homepage or call us to confirm we serve your address.